Privacy Policy — How game44 Protects Your Data

1. Introduction

game44 operates an online gaming and sports betting platform available to adult players in Pakistan. To run this service properly — processing PKR deposits via JazzCash or Easypaisa, settling cricket bets, managing casino game sessions, and keeping your account secure — we need to collect and use certain personal information about you.

This Privacy Policy sets out exactly what data game44 collects, why we collect it, how long we keep it, who we may share it with, and what controls you have as a user. We aim to be straightforward about this. There are no surprises buried in the small print. If something is not clear after reading this document, reach out to our support team and we will explain it in plain terms.

This policy covers data collected through the game44 website and any browser-based platform access. game44 is a browser-based platform and does not currently distribute a standalone downloadable application. All access is through your mobile or desktop browser.

2. Personal Data We Collect

The categories of personal data collected by game44 depend on how you use the platform. The main categories are described below:

Registration Information

When you create a game44 account, we collect your full name, date of birth, residential address in Pakistan, email address, and phone number. This information is required to create and manage your account and to carry out age and identity verification.

Identity Verification Documents

To comply with our obligations around age verification and anti-fraud checks, game44 may ask you to provide a copy of your National Identity Card (CNIC) or another acceptable form of government-issued identification. These documents are collected and stored securely. Verification is typically required before your first withdrawal or when transaction volumes reach certain thresholds.

Transaction Data

We collect records of all deposits, withdrawals, bets and game activity linked to your account. This includes PKR amounts, timestamps, payment methods used (such as JazzCash, Easypaisa, Raast or bank transfer), game outcomes, and bonus redemption history.

Technical and Device Data

When you access game44, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and session duration. This data helps us diagnose technical issues, detect suspicious activity, and improve platform performance for Pakistani users on mobile devices.

Communication Records

If you contact game44 support by email or through any in-platform messaging channel, we retain records of those communications to track issue resolution and maintain service quality.

3. How We Use Your Personal Data

game44 uses the personal data it collects only for specific, legitimate purposes directly related to operating the platform and serving Pakistani players. We do not use your data for purposes that are incompatible with why it was originally collected.

• Account Management: To create, maintain and secure your game44 account, including password resets, login alerts and account activity notifications.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to resolve any payment disputes.
• Identity and Age Verification: To confirm that you are 18 years of age or older and that the details you provided during registration are accurate, as required before processing withdrawals.
• Fraud and Security: To detect and prevent fraudulent activity, multiple account creation, bonus abuse, money laundering and other prohibited conduct described in our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes and maintain records of support interactions for quality assurance.
• Platform Improvement: To analyse how Pakistani players use game44, identify technical issues, improve game performance on mobile devices, and develop new features relevant to cricket betting, PSL markets and casino gaming.
• Legal Compliance: To comply with any applicable legal obligations that require us to retain, disclose or process data in a specific way.
• Responsible Gaming: To monitor account activity for signs of problematic gaming behaviour and, where appropriate, to offer self-exclusion tools or deposit limit reminders as described in our Responsible Gaming policy.

game44 does not use your data for profiling, automated decision-making that produces significant legal effects, or for selling to third-party advertisers.

4. Payment Data and PKR Transactions

Processing PKR payments through JazzCash, Easypaisa, Raast and other supported methods requires sharing relevant transaction details with those payment processors. When you initiate a deposit or withdrawal, game44 passes the necessary information — such as your registered phone number or account reference — to the relevant processor to complete the transaction.

game44 does not store complete card numbers, full bank account details or mobile wallet PINs on its own servers. Payment processors handle sensitive credential data under their own security environments and privacy policies. game44's role in a payment transaction is limited to initiating and confirming the PKR amount and linking the transaction to your game44 account.

Transaction records — including PKR amounts, payment method type, timestamps, and success or failure status — are retained in your account history for account management, dispute resolution and compliance purposes. You can view your full transaction history from within your account dashboard at any time after logging in.

5. Data Sharing and Third Parties

game44 does not sell, rent or trade your personal data. Data is shared with third parties only in the following limited and necessary circumstances:

Payment Processors

To complete PKR deposits and withdrawals, we share relevant transaction data with JazzCash, Easypaisa, Raast, and banking partners. This sharing is limited to what is required to process the specific transaction you have initiated.

Identity Verification Services

game44 may use third-party identity verification providers to assist with CNIC checks and age verification. These providers process only the data needed to confirm your identity and are contractually required to handle that data securely and confidentially.

Fraud Prevention Partners

To protect the platform and legitimate players from fraud, game44 may share device fingerprint data, IP addresses and behavioural signals with fraud detection services. This helps identify and block bad actors before they can cause harm to honest players.

Analytics Providers

game44 may use aggregated, anonymised usage data with analytics tools to understand how the platform performs and how players navigate the site on mobile devices in Pakistan. This data does not contain personally identifiable information.

Legal and Regulatory Obligations

If game44 receives a lawful request from a competent authority requiring disclosure of specific account or transaction data, we will comply with that request to the extent required by applicable law. Where permitted, we will attempt to notify the affected account holder.

6. Data Retention

game44 retains personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our agreements. The general retention approach is as follows:

• Active Account Data: Retained for the full duration your account is open and for a minimum period after closure to handle any outstanding disputes or compliance requirements.
• Transaction Records: PKR transaction histories are retained for a standard period after each transaction to support dispute resolution and compliance reviews.
• Identity Verification Documents: Retained for the period required to fulfil our verification obligations and for a reasonable period after account closure.
• Support Communications: Retained for a period sufficient to ensure quality assurance and to resolve any follow-up queries related to the original issue.
• Technical Logs: IP logs and session data are retained for a shorter period focused on security monitoring and fraud detection purposes.

When data is no longer required for the purposes for which it was collected and retention is not required by law, game44 securely deletes or anonymises it.

7. How We Keep Your Data Secure

Protecting your personal information is something game44 takes seriously. We apply a layered approach to data security that includes technical, organisational and procedural measures.

• All data transmitted between your browser and game44 is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar when using the platform.
• Personal data stored on game44's servers is protected using encryption at rest.
• Access to personal data is restricted on a need-to-know basis. Only authorised game44 personnel who require access to fulfil their role can view personal account data.
• game44's systems are monitored for intrusion attempts, unusual access patterns and other indicators of a security incident.
• Passwords are stored in hashed form. game44 does not store plain-text passwords and support staff cannot view your password — only reset it through a verified process.

Despite these measures, no internet-based service can guarantee absolute security. If you believe your account has been compromised, change your password immediately and contact support. You are also responsible for keeping your own login credentials confidential — do not share your password with anyone, including people who claim to be game44 representatives.

8. Cookies and Tracking Technologies

game44 uses cookies — small text files stored in your browser — to make the platform work properly and to understand how it is being used. Here is a breakdown of the cookie types we use:

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during a session, remember your language preference and maintain the integrity of your game session. You cannot opt out of essential cookies without losing basic platform functionality.

Analytics Cookies

game44 uses analytics cookies to understand aggregate usage patterns — for example, which pages Pakistani players visit most often, what device types are most common, and where users drop off during the registration process. This data is used in anonymised form to improve the platform. You can opt out of analytics cookies through your browser settings.

Security Cookies

Certain cookies are used specifically for fraud detection and account security — for example, to identify if your account is being accessed from a new device or unusual location. These cookies are part of our security infrastructure and cannot be disabled without compromising account protection.

Managing Cookies

Most browsers allow you to view, manage and delete cookies through the browser settings menu. Blocking all cookies will prevent game44 from functioning correctly since essential cookies will also be blocked. We recommend allowing at least essential and security cookies for a normal platform experience on your mobile or desktop browser.

9. Your Rights Over Your Personal Data

As a game44 account holder, you have the following rights in relation to your personal data:

• Right of Access: You can request a summary of the personal data game44 holds about you at any time. Submit your request via support and we will provide a response within a reasonable timeframe.
• Right to Correction: If any of the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. For example, if you have changed your residential address in Pakistan, update it in your account settings or contact support.
• Right to Deletion: You may request that game44 delete your personal data. We will action this request where there is no overriding legal obligation requiring us to retain the data. Transaction records may need to be retained for a period even after an account is closed.
• Right to Restrict Processing: In certain circumstances you may ask game44 to restrict how your data is used, for example while an accuracy dispute is being resolved.
• Right to Withdraw Consent: Where game44 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact the game44 support team through the contact details available in your account area. We may need to verify your identity before acting on a data request.

10. Minors and Under-18 Users

game44 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use game44 in any way.

If game44 discovers or has reason to believe that a registered account belongs to a person under 18, we will close the account immediately, void any open bets, and take steps to return any remaining PKR balance via the original deposit method. Any bonus balance associated with an under-18 account will be cancelled.

If you are a parent or guardian and believe your child has registered an account on game44, please contact support immediately with the relevant account details so we can investigate and act without delay.

11. Changes to This Privacy Policy

game44 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable legal requirements, or improvements to data handling practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders by email.

Your continued use of game44 after any update to this Privacy Policy constitutes your acknowledgement of the revised document. If you do not agree with the changes, you should stop using the platform and request account closure via support.

We recommend checking this page periodically, particularly if you use game44 regularly for cricket betting, PSL markets or casino gaming, so that you are always aware of how your data is being handled.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how game44 has handled your personal information, please get in touch with the support team. Contact details and available support hours are accessible from within your account dashboard after logging in.

For data-related requests specifically — such as access requests, correction requests or deletion requests — please clearly state in your message that it is a data privacy enquiry so it can be directed to the right team promptly.